1. Getting Started
2. Security, Fairness, Privacy
3. Login
4. Banking
5. Legal considerations
1. Getting Started
Do I need to Download the Casino?
MonteCarlo7 is run on the latest Flash technology. Not only is Flash rich in features, it also allows you to play instantly, without delay.
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How do I open a Real account?
Opening a Real Account at MonteCarlo7 is very easy. Simply click on the "Sign up" link on the homepage and fill out the registration form with the necessary details.
You will insert a Username and Password of your choice. Please choose ones that are safe and easy to remember.
In order for us to pay your winnings on time, it is important that this information be correct.
Please remember that your personal details are strictly confidential and will not be divulged to any third party.
You need to register only once.
If you are an existing player, simply fill out your user name and password. You will be logged into MonteCarlo7 immediately.
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Can I play for fun?
Yes, you can play for fun at Montecarlo7 casino. Simply click on the Play for Fun Link and fill out your name and email address.
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Can I open more than one account?
Montecarlo7 allows you only ONE account per household. In the event of an infringement of this rule, the Casino reserves the right to close accounts and cancel corresponding transactions as it sees fit.
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2. Security, Fairness, Privacy
Are MonteCarlo7 games fair?
All our games are enabled by a random number generator that arbitrarily determines the number of total wins out of total bets. As this generator is certified and has been independently audited, no manipulation or external influence is possible on any of the games.
If you require any further information, please e mail us at
service@montecarlo7.com
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Are my credit card details safe?
Our E-Cash Company ensures the safety of all data
transfer, including credit and debit card details, during any transaction.
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Are my Username and Password safe?
MonteCarlo7 security boasts Firewall technology and Industry standard encryption that ensures the safety of all information that passes to and from our server.
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3. Login
How do I login to Montecarlo7?
To login to the casino, simply insert your user name and password you entered during registration.
Please keep your User name and Password in a safe place. Your User name and Password are used to access the Casino each time you wish to play.
NOTE: The login is case sensitive!
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What happens if I forget my password, Username or both?
If you forget your password, simply click on the Forgot Password option on the Home Page or alternatively, contact our competent Support Team by telephone, e-mail or fax. For security reasons, we advise you change your password on a regular basis.
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Can I change my password?
You may change your password any time. In order to do so, you must enter with your old User name and password first.
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What if my personal details change?
If your personal details change, please visit the "My Details" sections in your account where you will be able to update them at any time.
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What happens if I am disconnected while playing?
Should a disconnection happen prior to making a wager, re-connect your computer and start again. Should your computer disconnect after a wager or in the middle of a game, MonteCarlo7's server will automatically return you to the exact point your game was interrupted at when you login again.
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4. Banking
How Do I make a purchase at Montecarlo7?
To deposit money into your Real Account, simply login in with your username and password. You may proceed directly to the Cashier section and select the deposit method of your choice. For further details on our range of deposit methods, please visit Payment Options under the Banking Section.
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Do I have a choice of currency when I open my Real Account?
After you complete your registration, you may select your preferred currency. The currencies to select from are: UK Sterling, Euros and US Dollars.
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What
do I do if I receive a Security Alert message saying:
'You are about to be redirected to a connection that is not secure. The information
you are sending to the current site might be retransmitted to a non-secure
site. Do you wish to continue. Yes/No'?
Please click 'Yes' to continue. MonteCarlo7 security boasts Firewall
technology and Industry standard encryption that ensures the safety of all
information that passes to and from our server.
You receive these alert messages from your browser when entering a secure
encrypted area of the Website and proceeding to a normal area or vice versa.
This means that you were on a secure page when you entered your credit card
details to purchase the chips and you are now entering a normal site to play
the games.
Feel free to try again and select 'Yes' to continue. If you need further
help don't hesitate to contact us.
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How will a purchase reflect on my Bank Statement?
The words "Montecarlo7.com" will appear on your statement.
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How can I check my transaction History?
Log in to your account and click on "My Account". There you will find reports such as "Transaction Summary Report" that will allow you to track down all your actions at the casino.
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What are "Flags" and how do I benefit from them?
MonteCarlo7 offers a lucrative Loyalty program that allows each player with a Real Account to earn points while playing. You get Flag points for each £/€ 10 wagered, the number of points you get varies between the games played. These Flags are subsequently converted into real money at the rate of 1000 Flags to £/€ 10 that can be cashed out after being wagered twice. Please visit our Loyalty page for further information.
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5. Legal considerations
What are the legal requirements to play for Montecarlo7?
To play in the casino you must be over 18. You are only allowed to play in countries where online gambling is legal. For any questions regarding this matter, contact our support group.
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Can I register a credit card at MonteCarlo7 that is not in my Name?
MonteCarlo7 strictly forbids any player to register credit cards of which they are not signatories.
If another person wishes to play at MonteCarlo7 via your PC, we recommend they open their own account.
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